Refunds Policy
Kloyra
Kloyra Business Legal Name: Guruva Soren
Effective Date: 03rd January 2026
Contact Email: support@kloyra.com
At Kloyra (https://kloyra.com/), we aim to provide high-quality digital marketing services and digital products. Since our digital products are delivered instantly and our services involve professional manpower, we provide refunds under clearly defined and fair conditions. Our refund structure is designed to be transparent, customer-friendly, and aligned with payment gateway compliance standards (Razorpay/Cashfree).
1. Valid Reasons for Requesting a Refund
A refund may be approved if:
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The purchased digital product file is corrupt or fails to function as advertised, and our support team is unable to resolve the issue.
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A duplicate payment or accidental double purchase occurred.
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A technical error led to incorrect billing.
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For marketing services: If no work has been initiated on the project within the first 7 days of payment.
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Any other genuine reason found valid after internal review by our management.
2. Conditions That Do NOT Qualify for Refunds
Refunds cannot be issued for the following:
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Change of mind or “no longer needing” the service/product.
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Compatibility issues caused by your specific hosting, third-party software, or external platforms (e.g., Meta Ads Manager, Google Ads account restrictions).
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Expectations not met for features or results that were not explicitly advertised or promised in the service agreement.
3. How to Request a Refund
To request a refund, please email us at support@kloyra.com with:
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Order ID or payment receipt
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Clear explanation of the reason for the refund
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Screenshots or proof of technical issues (if applicable)
Our team will review your request and reply within 1–2 business days.
4. Refund Processing Time
If your refund request is approved:
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The refund will be issued to your original payment method.
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The completion of the refund may take 5–7 working days, depending on your bank or payment provider.
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External bank or payment gateway delays are outside our control.
5. Payments via Razorpay, Cashfree & Other Gateways
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All payments are processed by Razorpay, Cashfree Payments, or other PCI-DSS-compliant gateways.
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We do not store or handle card/UPI/bank details.
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All refunds are initiated securely via the respective payment gateway.
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Disputes on failed transactions should be escalated to your bank or the payment gateway first.
6. Abuse & Fraud Prevention
Refund guarantees are intended for genuine customers.
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Multiple refund requests from the same user may trigger a fraud review.
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Accounts showing abusive or suspicious activity may be denied refunds.
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Misuse of refund policies or raising “friendly fraud” chargebacks may result in permanent account suspension and legal action.
8. Changes to This Policy
We may update this Refund Policy at any time to reflect changes in our services or legal requirements. Continued use of our website after updates constitutes acceptance of the revised terms.
9. Contact Us
For any refund-related inquiries, please reach out to us at:
Email: support@kloyra.com
Phone: +91 73258 10413
Our Address: Jharpakharia, India 757086
Grievance Officer: In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer are:
Name: Guruva Soren
Email: support@kloyra.com
