Privacy Policy
Kloyra
Kloyra Business Legal Name: Guruva Soren
Effective Date: 03rd January 2026
Contact Email: support@kloyra.com
At Kloyra (https://kloyra.com/), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, purchase our digital products, or engage our digital marketing services. For more details on your rights and responsibilities, please review our Terms and Conditions.
1. Information We Collect
Account & Client Information
When you sign up for our services or purchase digital products through our website, we collect your name, phone number, email address, and payment details.
We clearly state that we do NOT collect or store any card details, bank details, UPI information, or any sensitive financial data.
Service & Product Details
We record the types of services (Digital Marketing) or digital products you have purchased or subscribed to, along with your access status.
Login Credentials
Usernames and passwords are created by the user for accessing client dashboards or digital product downloads after completing a successful transaction.
Activity Tracking
We track interactions with our digital assets and service portals to improve user experience and ensure the security of our intellectual property.
Communication Data
If you contact us via email (support@kloyra.com), we store the conversation for support and service delivery purposes.
Analytics Data
We use Meta Pixel, Google Analytics, and other analytics tools to analyze website traffic, user behavior, and interactions.
2. Additional Data Collected for Payment Processing
To process payments securely, we use third-party payment gateways such as Razorpay and Cashfree Payments. The payment gateways may independently collect:
Name, Email, and Phone number
Billing information and Transaction details
Device/browser metadata
We do not store or process your credit/debit card numbers, CVV, bank login details, UPI PIN, or any sensitive payment information. All payment data is handled directly by the payment gateways in accordance with RBI, PCI-DSS, and other Indian compliance standards.
3. How We Use Your Information
We use your information to:
Provide digital marketing services and access to purchased digital products.
Manage and verify client accounts and subscription statuses.
Improve website functionality and optimize user experience.
Respond to support inquiries and project consultations.
Prevent unauthorized access or misuse of our services.
Analyze website performance and marketing effectiveness.
4. Data Protection & Security
We prioritize your data security through the following practices:
We do not share or sell your personal data to unauthorized third parties.
User and client credentials are securely stored.
Payment processing is handled only through secure third-party gateways like Razorpay/Cashfree.
All payment transactions are encrypted and processed in compliance with PCI-DSS standards.
5. Service & Product Access
Access to specific areas of our website is restricted to active clients or product purchasers.
We reserve the right to revoke access if users violate our terms (e.g., unauthorized distribution of our digital products or breach of service agreements).
6. Third-Party Services
We use third-party services such as:
Razorpay / Cashfree Payments (Payment Processing)
Email service providers and CRM tools
Analytics tools (Meta Pixel, Google Analytics, etc.)
We also run Meta Ads and may share required user data (such as hashed email or behavioral data collected via Meta Pixel) with advertisers like Meta to optimize ad delivery and measure performance. All third-party services follow appropriate security and compliance standards.
7. Cookies & Tracking
We use cookies for user authentication, session management, and performance analytics. We also use Meta Pixel for:
Showing relevant advertisements regarding our agency services.
Measuring ad performance and improving marketing strategies.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
8. Data Retention Policy
Account & Client data: Retained until the user/client requests account deletion.
Service logs: Retained for up to 60 months.
Payment metadata: Retained for 5–7 years as required by Indian financial regulations.
Support records: Retained for up to 12 months.
9. Children’s Privacy
We do not knowingly collect information from children under the age of 13. If you believe a child has submitted personal information, contact us immediately at support@kloyra.com.
10. User Rights
You may contact us at any time to:
Request access to your data or correction of inaccurate data.
Request deletion of your data (except where retention is legally required).
Contact: support@kloyra.com
11. Data Transfers & Storage
Our servers and service providers may be located within or outside India. By using our services, you consent to the necessary transfer of your data in compliance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated effective date.
13. Contact Us
For any questions about this Privacy Policy, you can contact us at:
Email: support@kloyra.com
Phone: +91 73258 10413
Our Address: Jharpakharia, India 757086
Grievance Officer: In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer are:
Name: Guruva Soren
Email: support@kloyra.com
